Find answers to common questions about pump stations, their installation, maintenance, and technical specifications. Whether you're looking for guidance on installing heavy-duty covers, understanding power configurations, or designing a custom pump station for your project, our FAQ section offers detailed responses to help you navigate your needs. From warranty information to recommendations on regular maintenance, the Global Water team is committed to providing reliable solutions and support. If you have additional questions, don't hesitate to reach out for personalised assistance.
Yes, send your plans/specifications to sales@globalwatergroup.com.au for evaluation and a quote. Provide detailed information like the duty point, invert level of inlet, pipe size and material, lid load rating, dual or single system and capacity. If you are unable to provide detailed information, we can calculate/estimate accordingly, however more information is better.
Yes, we have a range of pump stations: polyethylene, DrainAce concrete and mould formed concrete Envirolift pump stations. These pump stations can be used in both sewer and stormwater applications.
Yes, our Sales and Estimating team can help you design a pump station based on your project specifications. Contact us at sales@globalwatergroup.com.au or 1300 145 622.
Yes, send your plans/specifications to sales@globalwatergroup.com.au for evaluation and a quote. Provide detailed information like the duty point, invert level of inlet, pipe size and material, lid load rating, dual or single system and capacity. If you are unable to provide detailed information, we can calculate/estimate accordingly, however more information is better.
We guarantee workmanship and quality in all our products. Manufacturer’s warranty is 12 months from date of installation, provided such part or equipment that is deemed by the respective manufacturer to be faulty. Please read through the purchasing conditions for more information.
Our polyethylene tanks comply with both ASNZ1546.1 2008 and AS3500. Our DrainAce concrete pump stations are compliant to ASNZ1546.1:2008 and are Department of Health approved.
Yes, we commission poly and concrete pump stations and eBoost booster systems.
No. We do not offer installation services, this will be arranged by the customer.
We can set up a regular preventative maintenance schedule for your pumps.
Hinged aluminium lids and light-duty grates are factory-fitted to poly pump station packages for easier installation. Cast iron lids and heavy-duty galvanized grates are installed onsite. Both types of lids must be concreted into an in-situ concrete collar or cast as part of site paving/slab. The collar should sit above the concrete walls to support the lid's load. If the poly chamber is non-load-bearing, the collar or slab must be oversized to rest on virgin soil. In cases of expected soil movement, in-situ concrete walls or pillars may be required. The chamber should be set an extra 200mm into the ground. For high water table conditions, the chamber may need anchoring with a ballast block, an extended toe, or encasing in concrete. Stabilised sand can be used as an alternative backfill. Consult civil engineers on each project to confirm site requirements before installation.
Duty/standby refers to the configuration of dual pumps running one at a time in the pump station. This means that both pumps can do the desired flow rate as they alternate pumping the liquid out of the chamber. If one pump fails the other automatically takes over to prevent flooding. Duty/assist refers to the dual pumps pumping at the same time to achieve the desired flow rate. If one pump fails the duty point won’t be achieved and the pump station is more likely to flood.
Yes, they are. The enclosures are IP65 rated with an inner door. However, they are not suitable for applications within proximity (i.e. 2 km) from the ocean. If so, contact one of our friendly team to upgrade the enclosure to 316 stainless steel.
Single-phase power, is commonly used in residential and small commercial settings. It consists of a single alternating current (AC) voltage cycle. It is used for small-scale applications such as domestic water pumps, small irrigation systems, and small sump pumps. It’s suitable for pumps that require less power and have lower load requirements.
Yes. We recommend 1-3 month servicing/cleaning to ensure maximum efficiency and effectiveness.
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12 Selgar Avenue Tonsley
South Australia 5042
